The room was neat and had a balcony, along with an electric kettle, a mini-fridge, and climate control upon our arrival. Rewritten: the room was clean and had a balcony, and we also found an electric kettle, a mini fridge, and climate control there when we arrived.

The staff were pleasant and exceptional and created special atmosphere.

The service was exceptional with a very early check-in. The room was spotlessly clean and compact and had private bathroom plus an electric kettle and fridges. Location: the hotel was adjacent to old quarter market, the lake, and markets, cafes, restaurants, massages, bars...

The venue is reasonably spacious and fairly clean with a great value. the staff is nice and courteous. Its location is marvelous and efficient to the main tourist area of Hanoi. Thank you for a relaxing stay.

Nice and courteous staff

Location not far from stores, restaurants, street food, art, and currency exchange. Adjacent to the Old Quarter. - Gorgeous and lovely meals. - A relaxing way to end my new year. I had a pleasant stay at Silk Queen Grand Hotel in Hanoi. the staff were nice and courteous, the location was convenient with easy access to stores, restaurants, street food, art. It was also adjacent to the Old Quarter, making exploring the city a breeze. the meals were gorgeous and lovely, providing a relaxing way to end my new year.

The suite at this place was brand-new and had very comfortable beds, the service was excellent overall.

The staff was lovely. the accommodation was pleasant and clean. - the hotel had a very central location and was very close to a traditional water puppet theater. - the room was exceptionally clean and compact, with particularly good views of the lake.

The room was clean and comfortable, we had a good night's sleep, the location was convenient, and the staff were extremely friendly.

The hotel offers sensational breakfast. the rooms are spotlessly clean and compact. - the rooftop bar provides complimentary drinks. - the services are exceptional, including a great pool. - They offer extras like a bed. - Stay here and enjoy your Hanoi New Year.

We absolutely loved our stay at this hotel. The location was perfect, right in the heart of the old town with plenty of food options nearby. The room itself was clean, quiet, and very comfortable. We also enjoyed the rooftop pool with its beautiful view. Breakfast was delicious, with fresh and tasty options available.

This hotel is highly recommended for families.

This hotel is great value for money, with comfortable rooms and a fantastic breakfast. The location in the old quarter is perfect, being close to the lake and within walking distance of many attractions. The staff are extremely helpful and ensure that guests have everything they need for a pleasant stay.

Everything was fine.

Thank you to everyone at this place for a comfortable stay in September, the breakfasts were sensational with both continental and Asian options available.

This place offers exceptional customer service, a rooftop bar, an amazing pool, and a fantastic location close to restaurants, markets.

The staff were perfect. The breakfast was SENSATIONAL. The location was marvelous, approximately a 10-15 minutes' walk from Hoan Kiem Lake. It was also conveniently situated next to night markets, numerous sightseeing spots, good restaurants, and the center of the old quarter.

The breakfasts available here are tasty and diverse, with a range of Asian selections, the facilities are modern, and the location is great, just a short distance from a beautiful lake.